refineware solutions
Case Management
Investigate compliance issues efficiently by collecting evidence and documenting findings within a centralized platform. The task management module enables organizations to conduct internal investigations, manage communications, and track case progress by transaction or customer – all in one place.
New Task Creations
Every investigation is initiated as a task and assigned to gather relevant information related to a transaction or customer. Compliance officers or business users can be assigned individually or as a team, ensuring collaborative resolution. All investigation activity is tracked and seamlessly linked to the customer profile for full auditability and future reference.
Customer wise Case Management
Refineware’s case management tool enables the creation of detailed customer profiles and comprehensive case files with ease. A single-page view brings together complex data, allowing quick analysis and seamless navigation. Digitally stored documents are easily retrievable, making it an efficient solution for compliance teams and regulatory authorities handling large volumes of data.
Searching Case Files
The case management system organizes cases efficiently through task-based sorting, enabling easy filtering and monitoring from a central console for group heads. Cases can be searched and sorted by:
- Priority
- Projects
- Assigned By
- Case Status
- Board
- Source
- Keywords/Text
Board View of Tasks
Manage each case effectively by creating dedicated boards for ongoing monitoring until closure. Boards enable seamless collaboration by allowing tasks and information to be shared across the group.
Case decks are created within each board to organize related tasks.
Cards are created under each deck.
Tasks are generated from each card and cards can be clicked to view their current status.
Refineware Task Solution
An efficient tool designed for organizations across various industries to efficiently manage internal tasks, case management, customer management, and group task assignments.
Highly customizable to support CRM development, suspicious transaction management, employee communications, etc.
Compliance made
smarter